Regional Maintenance Manager

The Regional Maintenance Manager (“RMM”) will report to a Vice President for Operations (multi-regions) and support Regional Property Managers, Property Managers and Maintenance Supervisors with property maintenance service. This support will include: hands-on property maintenance; execution of capital plans; management of on-site insurance claims administration; recruiting of maintenance staff and training of maintenance team members.  The RMS will be a problem solver and role model for all maintenance team members.

Duties and Responsibilities: 

• Ensure maintenance team members are trained, motivated and equipped to be successful stewards of the properties where they work
• Teach maintenance staff about PMC procedures, best practices, time management and about the specific maintenance and mechanical systems assigned to each maintenance team
• Ensure that work orders, apartment make readies, and preventative maintenance are done professionally and on time
• Teach maintenance staff about customer service, professionalism, safe work practices, effective property inspections, vendor management, the optimum use of technology / Mobile Maintenance/Yardi and Fair Housing
• Manage and inspect capital planning projects as assigned
• Ensure properties are prepared to excel during all property inspections, including agency and REAC
• Complete those insurance administration tasks necessary to successfully conclude insurance claims
• Manage pro-actively by getting ahead of maintenance related issues thus avoiding surprises and minimizing crises – plan
• Understand each property’s annual operating budget and capital and work to ensure the property maintenance team does its part to meet the budget targets for all maintenance related expense and capital items
• Bring uniformly professional maintenance practices and procedures to all properties to include maintenance shop organization / sustained orderliness, equipment-tool maintenance and inventory management
• Serve as a role model, mentor, coach and trusted resource to field staff and residents
• Ensure on-call rotation is scheduled and managed evenly in the portfolio
• Support the Pennrose Academy efforts to heighten the technical expertise of maintenance staff
• Interview and assess all incoming maintenance applicants to improve caliber of work force
• Ensure properties are following company guidelines and protocol to control utility consumption
• Find high quality local trade vendors at competitive costs for site work as may be necessary
• Support Asset Management, Facility, and Procurement initiatives
• Support Pennrose’s Safety Committee and company’s safety protocol

Performance Metrics:

• Maintenance employee retention will increase
• Property budget compliance will improve
• Property inspection results will be consistently excellent
• Unit turnover results will steadily improve
• Use of outside vendors for minor repairs will decrease
• Capital projects will be completed on time
• Insurance claim work will be administered timely and professionally
• Unexpected equipment failures will be rare
• Work order completions will meet PMC standards consistently
• Preventative maintenance will be done professionally and on time
• Trips and falls and other general liability incidents will be reduced

Required Education and Experience:

• High School Diploma / GED required and Technical School Certification preferred
• Seven years of increasing property maintenance responsibility to include operational support, insurance claims administration and capital planning / contract administration.
• Requires a valid driver’s license, an insured vehicle, and the ability to travel (between properties)

Working Conditions:

• Ability to work periodic flexible hours is required.  Ability to travel by plane and automobile is required.
• Ability to work at property locations within or near transitional neighborhoods
• Ability to climb stairs, take elevators, bend, squat and reach overhead.