Multi-Site Leasing Specialist

The Multi-Site Leasing Specialist is a Multi-Site position that reports daily into the Pennrose corporate office in Philadelphia, PA (or other agreed upon location.) They will be an expert in customer service and serve as an additional resource on any lease-up or stabilized properties to which they are assigned. The Multi-Site Leasing Specialist will provide leasing coverage and support when there is a vacant position or high demand of traffic and leads for any lease-up property in the portfolio. They report to their assigned Manager to get daily and weekly assignments. They will report to the project or vacancy that has the most urgent need by assisting with leasing activities, resident relations, and administrative tasks. They play a key role in ensuring an exceptional experience for prospective and current tenants while supporting leasing goals and property management objectives.

Pay range: $50,000 - $60,000/year depending on experience.

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• Leasing Activities:
  • Respond promptly to leasing inquiries via phone and email.
  • Assist in processing rental applications, verifying information, and requesting documentation.
  • Assist in sending denial letters to applicants in a timely manner.
  • Keeps the assigned property inbox organized and clears all leads and voicemails cleared daily. (Responsible for clearing daily Elise AI tasks, if applicable.)
  • Scheduling interviews for on-site team
• Customer Service:
  • Serve as a point of contact for potential and current residents.
  • Address resident concerns and requests professionally and efficiently.
  • Provide support to ensure a positive resident experience.
• Administrative Support:
  • Maintain accurate records of leasing activity, applications, and resident communications.
  • Assist with data entry and maintaining the property management system.
  • Records daily productivity and efforts to supervisor.
  • Represents Pennrose and quickly educates themselves regarding all important details on the lease-up properties they are assigned to. This includes timely and professional communications such as managing emails and phone calls, tracking incoming applications, entering applications and assisting various properties.
  • Assists in executing all steps of an application, including the management of waitlist applications, sending correspondence to applicants regarding next steps in the process, and sending denial letters by mail from the corporate office.
  • Reports regularly to the onsite manager of the property they are assisting to help facilitate where the greatest need lies, as well as fills in with full ownership and effort where there are staff shortages or heavy workloads.
  • Receives regular coaching on each new property in which they are assigned and will work with confidence in all areas of leasing techniques, APM responsibilities, software/technology, and will report to their direct manager to review expectations for monthly, weekly, daily goals.
  • Works alongside the Transition Team to ensure best practices are performed consistently to ensure continuous improvement to reach leasing goals as quickly as possible.

• High school diploma or equivalent (associate degree or relevant certification preferred).
• Prior experience in leasing, administrative support, customer service, or property management is beneficial.