The Vice President of Operations (“VPO”) will have executive level and broad / in-depth general management operational responsibilities for a large portfolio of properties consisting of a variety of rental housing programs, property sizes and geographic locations.
The VPO will supervise Regional Property Managers who in turn supervise site teams consisting of administrative, supportive services and maintenance personnel at levels consistent with property resources. The VPO will also supervise one or more Regional Maintenance Managers.
The VPO will ensure their assigned apartment developments meet all financial goals as identified in their respective annual budgets. The VPO will relentlessly pursue full occupancy / collection of rents and optimize rental income following program requirements / market conditions thus being a responsible steward for the success of each property.
The VPO will also ensure that all compliance covenants and supportive service requirements are consistently met and that all maintenance tasks are managed professionally, while maintaining a safe work environment at these same developments. The VPO will ensure the integrity of all financial and operations data /systems principally hosted in Yardi and the Pennrose HUB. The VPO is also responsible for capital planning and the execution of those projects included in the annual capital plan for each property – managed principally through the Regional Maintenance Manager and on-site personnel. The Regional Maintenance Managers will also have responsibility for in-field insurance claim administration and related work– generally completed by vendors.
The VPO will ensure that the site staff members under their direction will provide excellent customer service to residents thus encouraging long-term retention. The RPM will demonstrate this same high level of customer service to all particularly with Pennrose’s staff and many housing partners which includes state housing agencies, HUD, public housing authorities, lenders, investors and community leaders / neighbors.
As a senior executive the VPO will demonstrate professional leadership and will support the development and training of those supervised, and will diligently pursue their own professional development by fully utilizing the Pennrose Academy and professional education available within the apartment industry.
The VPO will report to the President.
Duties and Responsibilities
Performance Metrics
Required Education and Experience:
Working Conditions:
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